Delivery Information

• Next day delivery from £9.95 via courier (UK mainland - restrictions apply) £12.00 via courier (Scotland), £25 via courier (Northern Ireland, Channel Islands & Isle of Wight), £40 via courier (Isle of Man, Isle of Scilly)

• Next day delivery when ordered before 5pm for in stock items (UK Mainland)

• Free on orders over £75 net (UK mainland - restrictions apply) and £175 net (Industrial Scotland, Highlands, N. Ireland, Channel Isles, Isle of Man, Isle of Scilly & Isle of Wight)

• Timed deliveries also available (before 12pm, before 10:30am, before 9:30am) at an additional cost

• For international shipping (including Ireland) please contact us for a quote

• Orders outside of the UK are delivered on a Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) basis and any additional fees e.g. import tax, duties etc. are payable by the buyer

• If a product is not in stock at the point of order, we will advise you of the lead time and dispatch it as soon as it is available

Please refer to terms and conditions.

We are open for dispatch Monday - Friday 8:45am - 5:15pm. Any orders placed after 5:00pm on weekdays will be dispatched on the next working day and any orders placed after 5:00pm on a Friday will be dispatched on the Monday. We are closed on bank holidays so should you place your order on a UK bank holiday it will be processed on the next working day.

The risk in the goods shall pass to the customer on delivery. Whilst every effort will be made to supply goods of the correct type and quality and on time the company cannot be held responsible for consequential loss or damage, however caused.

DELIVERY INFORMATION

Returns

Items made to order are non-returnable.

The customer must notify the company within 24 hours of receipt of goods if their intention to return them and obtain a goods return number.

Non-faulty goods returned will be subject to a 10% handling fee and carriage costs will be at the customer’s expense.

All returns must be in pristine condition and in their original packaging. If any product requires refurbishment in order to be able to sell as new, we reserve the right to deduct the cost of this from the total amount refunded.

Defective goods should be returned to the company at the customer’s expense. Such returns can only be made with the company’s authorisation.

If the company is satisfied that the goods have been returned due to being defective, return carriage charges will be reimbursed and replacements sent.

RETURNS

Terms & Conditions

We will only accept business on these conditions and the placing of an order signifies full acceptance of these conditions by the buyer.

Although every effort is made to supply goods as described, specifications are occasionally subject to change without notification due to unforeseeable circumstances. If this effects the functionality of the product you will be notified of this at time of purchase.

It is the buyer’s responsibility to establish the suitability of goods and materials for the purpose of which they are purchased.

Items made to order are non-returnable.

Offensive Weapons Act - Under the Offensive Weapons Act, it is an offence to sell knives, knife blades or any other product that may be perceived as an offensive weapon to persons under the age of 18. These products are only available for customers aged 18 or over. Customers should not order these items for persons under 18. By placing an order on our website, you agree to our terms and conditions of sale and hence confirm that you are over 18 years of age and can legally purchase products covered by the Offensive Weapons Act.

The goods shall remain the property of the company until payment in full has been received. The company shall reserve the right to recover the products and enter the customer’s premises using reasonable force for the purpose of doing so.

By placing an order, the customer is making an offer and the contract will only be formed if that order is accepted by the company. Taking payment does not constitute acceptance of the order.

TERMS & CONDITIONS

Privacy & Cookie Policy

By providing your details to us, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering. We collect such Non-personal and Personal Information for the following purposes:

To process and dispatch the order;
To provide our Customers with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

When you conduct a transaction on our website, as part of the process, we receive and store personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

In addition, we receive the Internet protocol (IP) address used to connect your computer to the Internet; login for the website; e-mail address; connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also receive personally identifiable information (including name, email, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile used on the website.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

All data is collected lawfully and maintained in accordance with the Data Protection Act 1998. Your personal details will only be passed to other companies involved in the processing of your order. None of your personal details will be passed to any other third parties for any other reason.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

All telephone calls are recorded for training and monitoring purposes.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cookies

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site.

We uses cookies for important reasons, such as:

To provide a great experience
To identify registered members
To monitor and analyze the performance, operation and effectiveness
To ensure our platform is secure and safe to use

Essential cookies will remain on your browser for 13 months from your last visit to our services, except for cookies used to remember your privacy settings (such as Advertising Preferences), which may remain on your browser for up to 5 years. Other cookies remain on your browser for 13 months after you provide us with your consent to use these cookies.

You cookie preferences are requested on your first visit to our site. If you are not signed in, we may need to ask you for your choice again. Alternatively, the settings on your browser will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable and remove cookies, and when cookies will expire.

Essential cookies make the interaction between users and web sites faster and easier. If you block or otherwise reject the essential cookies through your browser settings some features and services may not work. For example you may not be able to add items to the shopping basket and user preference/registration details may not be remembered for future visits.

If you would like to: access, correct, amend or delete any personal information we have about you, or If you don’t want us to process your data anymore, please contact us at sales@trimalco.co.uk.